Frequently Asked Questions

How can I tell if a company is a genuine member of Interlay?

Our Members List is always kept up to date with any changes that occur within our Membership.  If you have any doubts about a claim, check out our False Claims listing and if the company is on neither list and claims to be a member of Interlay, let us know and we will investigate. All members receive a dated certificate signed by both the Chairman and the Secretary.

Is there a member in my area?

All our members cover wide areas - have a look on our Members List and locate one near you.  If you have any questions, send us an e-mail or give us a call and we will help you to find a suitable company.

I have had my drive block paved by a company that knocked on my door - they had done other drives in the area and they looked ok - I felt a bit pressured, but agreed in the end. I have started to experience problems, but cannot contact the company with the number they gave me - what should I do?

Unfortunately, this is a far too frequently asked question. If you have any doubts or feel pressured when considering having work carried out, don't do it. If a company is carrying out work in your area, make sure that you have an office address and an office number for them.  Do your research before you make a decision.  If you cannot locate the company when you start to experience problems, your only option is to contact Trading Standards. Our advice - don't get yourself into this situation - it can be a very costly mistake to make. Use an Interlay member and you have security and if any problems should arise our complaints procedure enables a smooth resolution.

I'm not sure what I want - how can I decide?

Our members are more than happy to advise and design the perfect look for you. Look at some catalogues, browse our Members websites and get some ideas.  Interlay members have a vast experience of many different designs and are trained to carry out the work to a high standard. They enjoy variety as much as you do, so make the most of their knowledge. Check out our Job of the Month for some great ideas for transformations!

Let us know any other questions that you would like answered or questions that you are frequently asked.